Can I withdraw and return my order?
Yes, at CONCOURS D'ELEGANCE you can exchange or return a product within 14 days after reception according to the right to cancel. This right is only applicable to citizens of the EU. The costs to return the product are at the client's expenses.
Before you return a product, first send your request of return by e-mail. We will send you a return document for processing your return in our warehouse.
A product in return will only be accepted if it complies to our return conditions. Any deviation from these conditions may cause a refusal of the return:
- The products have to be complete (including all accessories, manuals and documentation).
- Products have to be undamaged and in the original (undamaged) packaging. Products cannot show signs of usage, received products may only be viewed as would happen in a normal store. If you do install or use the products, it means you accept the products.
- The original packaging cannot in any way be smeared (for example by labels, stickers, damages, markings, etc.).
- CONCOURS D'ELEGANCE has to receive the return within 14 days.
- The right of withdrawal does not apply to tailor-made products for the customer, customization or products that are clearly intended for a specific person.
- The right of withdrawal does not apply to products that are used, damaged or incomplete.
- The European right of withdrawal does not apply to corporate customers (i.e. customers with a business name and/or VAT number).
- The European right of withdrawal only applies to orders delivered in the 28 EU member states + Iceland, Liechtenstein and Norway.
How do I withdraw and return my order?
Follow the steps below if you wish to withdraw and return your order. Please note that the right of withdrawal is not applicable in all cases, there are conditions for withdrawal:
- Inform us by email that you want to return your purchased product, and this within 30 days following the day of reception of the ordered product. Be sure to always state your name and order number and the product(s) you want to return. When we receive your return application, you have 10 working days to deliver us the product(s).
- Ship the product(s) at your expenses and risk to the return address :
Bvba Callisto, Albert 1-laan 8620 Nieuwpoort - Belgium
- If the product(s) goes/go missing or get damaged during return shipment, this will be your responsibility and CONCOURS D'ELEGANCE cannot be held liable.
In case of a return shipment from outside the European Union: always use a courier service (e.g. DHL, TNT, …), never use a postal company. If you do use a postal company, you will be held responsible for all customs formalities yourself.
- When we receive the returned product, we will check whether it complies with the conditions of return. If the product complies to our return conditions, we will refund you the full order amount.
Please note: we will only refund the paid price. Shipping costs can never be refunded.
- If the product does not comply to our conditions of return, they remain your property and you have to pick them up within 2 weeks. If the refused return product is still in our warehouse after 2 weeks, you will be informed by email that the product will be destroyed. If desired, we can return the products at your expense with a transportation company.